Customer Portal – CMS, eCommerce – Community Cloud
Business Problem
Problem Summary :
Customer sales team was using Salesforce. They had their eCommerece website implemented and also CMS – Content Management System. These were all distinct systems working independently, no integration, no single source of truth.
Challenges :
Budget
Schedule
2 week Sprint
Complexity
OrchestraCMS product limitations
Our Solution
Solution Summary :
Replaced legacy system with Salesforce Customer Community. Implemented CMS using AppExchange product Orchestra CMS. Implemented eCommerce on Big Commerce. Integrated (real time, bi-directional) Big Commerce and Salesforce. Implemented QR Code, Google map, Payment.
Platform :
Customer Community
Orchestra CMS
Big Commerce
Integration
Sales Cloud
Benefits :
Increased paid members
Increased revenue and donation
Systematic, Organized up-todate website without IT support
